Returns & Refunds

If your first kit is not a hit with your child, email us within 30 days of it arriving and we will refund it. You do not need to ship anything back to us. We would far rather have a happy family than a reluctant customer.

BUNDLES AND CANCELLATIONS

There is no recurring subscription, so there is nothing to cancel and nothing renews. A 12- or 24-kit bundle is paid once up front for a set number of kits. If you need to change how a bundle ships, or want to stop a bundle that is still in progress, email us and we will sort out a fair refund for the kits not yet sent.

DAMAGED OR INCOMPLETE KITS

If something arrives broken, or a component is missing from your kit, email us a photo and your order number and we will send a replacement free of charge. Please do this within 14 days of delivery.

DIGITAL DOWNLOADS

Because digital lessons are delivered instantly and cannot be returned, they are not covered by the money-back guarantee. If a file will not open or download, email us and we will either fix it or refund it.

HOW TO REQUEST A REFUND

Email jrmarinebiology@gmail.com with your order number and a sentence about what went wrong. You do not need to justify it at length. We read email during business hours, 9am-5pm Monday to Friday. Refunds are issued to the original payment method and usually appear within 5-10 business days.

GIFT ORDERS

If a kit was bought as a gift, the person who placed the order needs to request the refund, because that is where the money goes back to.